Refund policy
Last Updated: 01.04.2026
This Return, Refund, and Cancellation Policy applies to purchases made directly from SSO Organics Private Limited (Saka Organics) through the website https://sakaorganics.com.
This policy applies only to products purchased directly from our website and does not apply to purchases made through third-party retailers, marketplaces, or other sales channels.
Returns and Exchanges
Due to the personal care and hygiene nature of our products, we do not accept returns or exchanges once a product has been delivered.
However, we will offer a replacement or refund in the following situations:
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The product received is damaged during transit
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The product delivered is incorrect
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The product received is defective
In such cases, customers must notify us within 48 hours of delivery.
To initiate a request, please email:
support@sakaorganics.com
Include the following details:
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Order number
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Description of the issue
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Clear photographs of the product and packaging
Requests submitted without photographic evidence may not be processed.
Conditions for Replacement
If a replacement is approved:
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The product must be unused
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The product must be returned with original packaging and labels
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The request must be raised within the specified timeframe
Products that are used, damaged by the customer, or missing original packaging may not be eligible for replacement or refund.
Order Cancellation
Orders may be cancelled only before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please contact us at:
support@sakaorganics.com
Refunds
If a refund is approved (for example, in the case of damaged or unavailable products), the refund will be processed to the original payment method.
Refunds are typically processed within 5–10 business days, depending on the payment provider.
Contact Us
For any questions regarding returns, refunds, or cancellations, please contact:
Email: support@sakaorganics.com